ADA Resources for Travelers with Disabilities

Accessibility Services for Disabled Travelers at ONT

ONT offers numerous accessibility features for travelers with disabilities. Our goal is to make every part of your ONT experience enjoyable and easy - from your arrival, to navigating the airport, and your return home. For detailed information on traveling with medical oxygen, boarding practices, and in-flight needs, please contact your airline directly. 

California Relay Service

ONT partners with the California Relay Service to help travelers who are deaf, hard of hearing, or speech-disabled navigate the airport. 

California Relay Service can assist passengers in need by talking to airline service representatives, arranging shuttles, rideshare, or other forms of ground transportation, or even needed calls to family members while in the airport.

(800) 735-2029 or 7-1-1 

(800) 854-7784 (Speech to Speech)

(800) 855-3000 (Spanish)

Curb Cuts

Curb Cuts are available to assist you in getting from street to sidewalk level in front of our Terminals and Terminal Islands.

Elevators

Elevators are located on the first floor by the baggage claim area and on the second floor near the screening area, of both Terminals 2 and 4.

  • Persons with disabilities who require an elevator should immediately notify their airline ticket counter agent if they are in the first-floor ticketing area. Your airline can provide alternative means of getting you to the departure level screening area.
  • If you are on the second-floor departure level and cannot use the stairs or escalator, notify a wheelchair attendant or airline representative. They will provide alternative means of getting you to the first-floor arrivals level.

Accessible Parking, Shuttles, and Curbside Services

Accessible parking is available in all parking lots. Pick-Up and Drop-Off locations have disability-accessible areas at every terminal and rampways are provided from street to sidewalk level in front of the terminals. All ONT Courtesy Shuttles that travel within airport grounds are wheelchair-accessible. To learn more about accessible parking, shuttles and curbside services, take a look at our ADA Parking and Shuttle Services.

ReciteMe

Recite Me is a web accessibility assistive technology that allows website visitors to customize a site in a way that works for them. You can access the Recite Me application at the top right corner of this site by clicking "Accessible Site".

This easy-to-use program includes text-to-speech functionality, dyslexia software, an interactive dictionary, a translation tool with over 100 languages, 35 text-to-speech voices, and many other features.

For more information on ReciteMe, visit: https://reciteme.com/user-guide 

Wheelchair Accessible Restaurants

Our food and beverage restaurants and concessions are wheelchair-accessible. These facilities provide easy access to food service and check-out counters, as well as dining space that allows wheelchairs to park comfortably while enjoying a meal.

Wheelchair Accessible Restrooms

Wheelchair-accessible restrooms are located on every floor in all terminals. Each terminal has an accessible unisex restroom on the arrivals level, past the elevator.

Security Checkpoint Assistance - TSA Cares

TSA Cares is a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying. The hours of operation for TSA Cares helpline are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail [email protected]  1-855-787-2227

Self-Identification Program for Travelers with Autism

The Ontario International Airport (ONT) Self-Identification Program for Travelers with Autism is the result of input received from parents of children with autism. This program came about because families with autism expressed a desire to have a way to identify loved ones with autism who might experience a breakdown at the airport.

For more information on the Self-Identification Program for Travelers with Autism, visit: flyontario.com/self-identification-program

Service Animal Relief Areas

Outdoors

Service animal relief areas are conveniently located outside, at the east end of each terminal. Relief areas are equipped with disposable bags and trash cans for convenient clean-up after your service animal relieves itself. Service animal relief areas are also located on the departure level of each terminal.

Indoors

Each terminal has an indoor animal relief area East of the security screening area. See the directional map and signage after you clear security.

Sunflower Program

What is The Hidden Disabilities Sunflower Program:

Ontario International Airport is proud to participate in The Hidden Disabilities Sunflower Program, a voluntary self-identification program for individuals with a hidden disability or conditions that may not be immediately obvious. It is a discreet sign that indicates when a traveler may need additional support, help, or just a little more time. These hidden disabilities can be physical, auditory, visual, cognitive, or possibly even temporary in nature. Airport employees are trained to identify the Hidden Disabilities Sunflower and may ask what we can do to assist. 

How to Self-Identify:

Here at ONT, we offer a Hidden Disabilities Sunflower lanyard with ID card, pin, and wristband to help you self-identify.

There are a few ways to participate:

  • Visit the Travelers Aid desk located on the first floor in either Terminal 2 or 4.
  • Speak to an O.A.C.E.S. (Ontario Airport Customer Experience Specialists) team member – they’re in the ONT blue shirts roaming the terminals!
  • Contact your airline representative at check-in when you arrive at the airport.
  • If you would like to obtain your items before arriving at the airport, you can request to have them mailed by emailing [email protected]. *Recommend reaching out at least three weeks prior to your anticipated travel date*

For more information on The Sunflower Program, visit: flyontario.com/Sunflower-Program. 

Water Fountains

Adjacent to each restroom is a hydration station to sip water or fill up your bottle. To locate all of our water stations check out our map here.

Airport Wheelchair Service

To request wheelchair service, contact your airline 72 hours in advance. Wheelchair service is provided free of charge by your airline. Tipping is not required for wheelchair service.

  • Most individuals requesting wheelchair assistance are transported via wheelchair from ticketing to the aircraft. Airlines are required to provide curbside wheelchair service when requested. On your return flight, you should remind a flight attendant that you will need a wheelchair upon arrival.
  • If you didn’t request wheelchair service before arriving at the airport, you may ask the airline representative at the ticket counter for wheelchair service. Keep in mind that requesting wheelchair service less than 72 hours in advance may result in a delay in providing you with a wheelchair. Priority is generally given to those who reserved wheelchair service ahead of time.

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