Press Room

Posted on: Mon, 09/23/2024 - 11:14

(Ontario, California – September 23, 2024) – Ontario International (ONT) remains one of the most popular airports on the continent and the most trusted of all mid-sized airports, according to J.D. Power’s 2024 North American Airport Satisfaction Survey.

The newly released report ranks ONT No. 4 among mid-sized airports for Overall Satisfaction and No. 2 in California among airports of all sizes. The Southern California gateway’s overall score ranked 8th among all airports in North America. 

Ontario’s highest scores came in three categories: Level of trust, ease of traveling and arrival experience. The trust score was No. 1 among all mid-sized airports.

“We are elated that ONT is recognized among air travelers as a top airport in North America, an honor which I believe is richly deserved as we strive to deliver world-class facilities, amenities and a passenger experience unlike any other,” said Alan D. Wapner, president of the Ontario International Airport Authority (OIAA) Board of Commissioners.

Chief Executive Officer Atif Elkadi added: “This is a testament to the hard work of our employees and those of our airline and other business partners who strive each day to deliver exceptional service. Our goal is simply to make ONT the airport of choice for travelers in Southern California.”

The J.D. Power rankings are based on 26,290 completed surveys from U.S. or Canadian residents who traveled through at least one North American airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Passengers evaluated either a departing or arriving airport from their round-trip experience. 

The customer satisfaction rankings come as Ontario International has posted 42 consecutive months of year-over-year passenger growth. The airport is on track to surpass 7 million passengers this calendar year, up 75% since its return to local ownership in 2016. ONT also is among the Top 10 cargo airports in the United States.

For more on the J.D. Power survey, please click here.

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About Ontario International Airport

Ontario International Airport (ONT) is among North America’s most popular airports, according to J.D. Power's most recent North America Airport Satisfaction Study. Located in the Inland Empire, ONT is approximately 35 miles east of downtown Los Angeles in the center of Southern California. It is a full-service airport which offers nonstop commercial jet service to two dozen major airports in the U.S., Mexico, Central America and Taiwan. More information is available at www.flyOntario.com. Follow @flyONT on Facebook, X (formerly Twitter) and Instagram

About the Ontario International Airport Authority (OIAA): 

The OIAA was formed in August 2012 by a Joint Powers Agreement between the City of Ontario and the County of San Bernardino to provide overall direction for the management, operations, development and marketing of ONT for the benefit of the Southern California economy and the residents of the airport's four-county catchment area. OIAA leaders include Ontario City Council Member Alan D. Wapner (President), San Bernardino County Supervisor Curt Hagman (Vice President), Ontario City Council Member Jim W. Bowman (Secretary), Retired Riverside Mayor Ronald O. Loveridge (Treasurer) and retired business executive Julia Gouw (Commissioner).